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PAST EXPERIENCE

MITRE CORPORATION

UX Consultant                                                                                2017 - Present

  • Working on various freelance/contracted projects through MITRE Corporation

  • User Experience Design, Information Architecture, Usability Research and Testing

  • User Persona Creation, Journey Mapping, Storyboarding

  • Graphic Design, Style Guides

  • Designing Websites in SharePoint and WordPress

SALLIE MAE

UX Manager                                                                               2016 - 2017

  • Collaborated with the marketing and product development teams to synthesize business requirements

  • Established the vision, strategy and execution of solutions, including creating of site maps, information architecture, concept models, user personas, user scenarios, wireframes task flows interaction designs and specifications for mobile and desktop applications using Omnigraffle and Sketch

  • Conducted usability testing to validate web and mobile design solutions and apply research findings accordingly

  • Perform user analysis testing to understand the voice of the customer and create user requirements

  • Worked with business stakeholders to understand the problem statement, goals for the project and determine how success would be measured

  • Mentored team members and educated peers on user experience best practices

TIAA

Principal UX Lead                                                                         2014 - 2016

  • Provided direction to UX team to keep design in line with user and project goals

  • Organized, prepared and presented in design reviews 

  • Participated in daily Agile Scrum stand-up meetings

  • Responsible for following and managing the UX design process to ensure quality of assigned projects

  • Assigned and collaborated with appropriate UX visual designer, content designer, usability, accessibility experts to projects

  • Ensured that projects adhered to delivery schedules and were within budget

  • Identified opportunities across UX projects

  • Evaluated and prioritized business and functional requirements

  • Facilitates partner interviews

  • Ensured that designs were meeting style guide standards 

  • Participated in usability testing and updated designs based on user feedback 

  • Reviewed epics, features, and tasks within RTC and make updates as necessary

  • Translated requirements into concepts/designs using Balsamiq, Fireworks and Axure

GE/IDX HEALTHCARE

Team Leader/Software Designer/Business Analyst                1997 - 2013

  • Lead Designer on the EDI Interactive Claim Status Transaction, which reduced the customers claim status response time by 86%

  • Negotiated with third party training vendors to provide IDX staff and IDX customers with onsite technical training at a discounted rate saving IDX and IDX customers $176K on training

  • Saved IDX Staff $432K for Software License Fees

  • Managed and motivated a staff of engineers, analysts and project managers working on special software projects to achieve 4.6 million-dollar revenue targets

  • Lead Designer working with legal to obtain EDI Claim Status Patent  #US20050251429

  • Lead Designer working with legal to obtain EDI Referrals Patent #US20070027718

  • Six Sigma Green Belt managing and reporting project status through the SDLC process

  • Gathered requirements and translated them into workflow maps, wireframes and context scenarios

  • Created prototypes, user personas, context scenarios and conducted user groups /usability tests to ensure designs were meeting customers’ needs

  • Created compelling user interfaces through visual designs that delighted our customers

  • CAQH CORE voting member that lead GE’s certification effort for CORE Phase I and II. 

  • Performed knowledge transfer sessions to prepare organization for new product designs

  • Ensured that the EDI product was 508 compliant as well as mentored other development teams in understanding the compliancy process

  • EDI Lead Product Integrator managing the SDLC for the EDI Product Development team