PAST EXPERIENCE

MITRE CORPORATION

UX Consultant 2017 - Present

Working on various freelance/contracted projects through MITRE Corporation
User Experience Design, Information Architecture, Usability Research and Testing
User Persona Creation, Journey Mapping, Storyboarding
Graphic Design, Style Guides
Designing Websites in SharePoint and WordPress

UX Manager 2016 - 2017

Collaborated with the marketing and product development teams to synthesize business requirements
Established the vision, strategy and execution of solutions, including creating of site maps, information architecture, concept models, user personas, user scenarios, wireframes task flows interaction designs and specifications for mobile and desktop applications using Omnigraffle and Sketch
Conducted usability testing to validate web and mobile design solutions and apply research findings accordingly
Perform user analysis testing to understand the voice of the customer and create user requirements
Worked with business stakeholders to understand the problem statement, goals for the project and determine how success would be measured
Mentored team members and educated peers on user experience best practices

Principal UX Lead 2014 - 2016

Provided direction to UX team to keep design in line with user and project goals
Organized, prepared and presented in design reviews
Participated in daily Agile Scrum stand-up meetings
Responsible for following and managing the UX design process to ensure quality of assigned projects
Assigned and collaborated with appropriate UX visual designer, content designer, usability, accessibility experts to projects
Ensured that projects adhered to delivery schedules and were within budget
Identified opportunities across UX projects
Evaluated and prioritized business and functional requirements
Facilitates partner interviews
Ensured that designs were meeting style guide standards
Participated in usability testing and updated designs based on user feedback
Reviewed epics, features, and tasks within RTC and make updates as necessary
Translated requirements into concepts/designs using Balsamiq, Fireworks and Axure

Team Leader/Software Designer/Business Analyst 1997 - 2013

Lead Designer on the EDI Interactive Claim Status Transaction, which reduced the customers claim status response time by 86%
Negotiated with third party training vendors to provide IDX staff and IDX customers with onsite technical training at a discounted rate saving IDX and IDX customers $176K on training
Saved IDX Staff $432K for Software License Fees
Managed and motivated a staff of engineers, analysts and project managers working on special software projects to achieve 4.6 million-dollar revenue targets
Lead Designer working with legal to obtain EDI Claim Status Patent #US20050251429
Lead Designer working with legal to obtain EDI Referrals Patent #US20070027718
Six Sigma Green Belt managing and reporting project status through the SDLC process
Gathered requirements and translated them into workflow maps, wireframes and context scenarios
Created prototypes, user personas, context scenarios and conducted user groups /usability tests to ensure designs were meeting customers’ needs
Created compelling user interfaces through visual designs that delighted our customers
CAQH CORE voting member that lead GE’s certification effort for CORE Phase I and II.
Performed knowledge transfer sessions to prepare organization for new product designs
Ensured that the EDI product was 508 compliant as well as mentored other development teams in understanding the compliancy process
EDI Lead Product Integrator managing the SDLC for the EDI Product Development team